Cover Letter guide

A dozen tips for writing an effective consumer complaint letter When faced with numerous consumer complaints on a daily basis there are a relatively small number of complaints that a corporation, organization or institution will satisfy. Which complaints are most likely to be satisfied? If your answer was - the most justified complaints... you are wrong. A corporation will not necessarily remedy a justifiable complaint. The competition between consumers clamouring for a remedy is keen and there is another consideration that clearly trumps justification. The consumer complaint letter that has the best likelihood of being satisfactorily answered is the complaint letter that looks like and smells like 'trouble.' It is a basic fact of life that nobody wants to deal with anyone or anything that looks like or smells like 'trouble.' What consumer complaint letters will look like and smell like 'trouble?' Here are 12 tips: 1. The complaint letter m...

The secret to writing complaint letters effectively is to write accurately, with a reasonable tone, making it clear why you are complaining and what you want done about it. Follow these guidelines when you want to complain. Never write when you are angry. This makes the reader go on the defensive. If you sound as if you are a reasonable person, you are likely to get a better response. If you feel angry, wait a day or two before writing to complain. Send your letter to the most important person. Writing direct to someone in senior management, even the head of the organisation, will improve your chances of getting a good response. Include relevant information to deal with your claim. The easier you make it for the other person to deal with your claim, the better. Make the information about your complaint specific and factual, and explain the consequences. Add any information - such as order numbers, dates and so on - to help the reader investigate your claim. Start with a descri...